Powhatan Permit Portal
Year
Year
2024
Client
Client
Powhatan
Type
Type
Website
Results
Results
40% Boost & $50K Savings
Role
Role
Lead Designer
Lead Designer
Struggle with Outdated Systems
Navigating government websites can be a headache, especially for permits in Powhatan County, Virginia. Without an online system, contractors and homeowners face complicated forms and long wait times, delaying projects and causing frustration.
Struggle with Outdated Systems
Navigating government websites can be a headache, especially for permits in Powhatan County, Virginia. Without an online system, contractors and homeowners face complicated forms and long wait times, delaying projects and causing frustration.
Struggle with Outdated Systems
Navigating government websites can be a headache, especially for permits in Powhatan County, Virginia. Without an online system, contractors and homeowners face complicated forms and long wait times, delaying projects and causing frustration.
Problem
In today's digital age, Powhatan County still relies on paper forms and face-to-face interactions for permits and inspections, making the process inefficient.
Problem
In today's digital age, Powhatan County still relies on paper forms and face-to-face interactions for permits and inspections, making the process inefficient.
Problem
In today's digital age, Powhatan County still relies on paper forms and face-to-face interactions for permits and inspections, making the process inefficient.
Solution
Create an online system for permit applications. This portal would simplify forms, speed up processes, and give users control over their projects.
Solution
Create an online system for permit applications. This portal would simplify forms, speed up processes, and give users control over their projects.
Solution
Create an online system for permit applications. This portal would simplify forms, speed up processes, and give users control over their projects.
Hypothesis
Switching to an online system could ease frustrations and cut costs for the county.
Hypothesis
Switching to an online system could ease frustrations and cut costs for the county.
User Insights
To find out what users wanted, we talked to contractors and homeowners. They desired:
Simpler, step-by-step processes
Intuitive, human-like interactions
Access to live help
A desktop site for anytime access
User Insights
To find out what users wanted, we talked to contractors and homeowners. They desired:
Simpler, step-by-step processes
Intuitive, human-like interactions
Access to live help
A desktop site for anytime access
User Insights
To find out what users wanted, we talked to contractors and homeowners. They desired:
Simpler, step-by-step processes
Intuitive, human-like interactions
Access to live help
A desktop site for anytime access
Designing the Portal
We created a desktop site that:
Broke down long forms into simple steps
Used clear language for all users
Included tooltips and live chat for instant help
Allowed users to contact a real person if needed
Designing the Portal
We created a desktop site that:
Broke down long forms into simple steps
Used clear language for all users
Included tooltips and live chat for instant help
Allowed users to contact a real person if needed
Designing the Portal
We created a desktop site that:
Broke down long forms into simple steps
Used clear language for all users
Included tooltips and live chat for instant help
Allowed users to contact a real person if needed
Testing Usability
We tested the portal with users of all ages.
Users found it easy to navigate
Users appreciated the auto-saving feature
Users liked having immediate access to help through tooltips and live agents
Testing Usability
We tested the portal with users of all ages.
Users found it easy to navigate
Users appreciated the auto-saving feature
Users liked having immediate access to help through tooltips and live agents
Testing Usability
We tested the portal with users of all ages.
Users found it easy to navigate
Users appreciated the auto-saving feature
Users liked having immediate access to help through tooltips and live agents
Results
The new system led to:
A 40% increase in online applications
A 30% decrease in in-person visits
$50,000 annual savings for Powhatan County
Results
The new system led to:
A 40% increase in online applications
A 30% decrease in in-person visits
$50,000 annual savings for Powhatan County
Results
The new system led to:
A 40% increase in online applications
A 30% decrease in in-person visits
$50,000 annual savings for Powhatan County
Looking Ahead
While we couldn't add every feature due to time constraints, future improvements could include FAQ pages and mobile alerts. More usability tests will help refine the system further.
View Prototype
Looking Ahead
While we couldn't add every feature due to time constraints, future improvements could include FAQ pages and mobile alerts. More usability tests will help refine the system further.
View Prototype
©2024 Daniel Rosenfarb
©2024 Daniel Rosenfarb
©2024 Daniel Rosenfarb